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Business Update - December

When I sat down with our Executive Team and the Board in Q4 of last year to plan out our targets and goals for 2020 never in my wildest of dreams did I think we would also be dealing with a life-changing event for the majority of the year. Like every travel business, it has been a tough year, but having spent 27 years in this industry, I know it is incredibly resilient, and I do genuinely believe that it will bounce back during 2021. The demand we are currently seeing through the platform for 2021 departures is phenomenal, which only goes to support that view.

With the end of the year approaching, I want to take a minute to pause and reflect on the last 12 months. Even though for me and I am sure many of you it has been a year like no other, it would be wrong to not reflect on the positives that we have achieved and delivered as a business and with our customers.

Customer Service & Support


AWS Migration

People & Culture


We also won for the 4th year running Europe’s Leading Travel Technology Provider 2020 at the World Travel Awards. An award which the team and I are very proud to have won, which would not have been possible without the tremendous support we have from our customers.

With the news of several vaccines becoming available, providing hope on the horizon for the travel industry, now is also the time to look forward. Let me now share with you our key areas of focus for 2021.

I would also like to thank all our customers for their continued support throughout the year. We appreciate it has been a tough year, and we look forward to working with you in 2021.

Merry Christmas and a Happy New Year.