Dedicated to Leisure Travel
Traveltek has been delivering cutting-edge booking solutions to travel agents, tour operators and wholesalers for over two decades and is widely recognised as one of the world’s leading travel technology providers.
Our comprehensive range of finely tuned, products help our global clients work smarter, improve their bottom line and enhance customer experience and retention. Founded in 2002 by now-retired CEO, Kenny Picken, Traveltek has grown from humble beginnings to become one of the travel industry’s leading software as a service (SaaS) provider. Our advanced booking solution – which has seen the company win the coveted ‘World Leading Dynamic Packaging Solutions Provider’ at the World Travel Awards for five years running, is what sets us apart from other travel technology providers. Plus, we continually focus on our customer service offer to ensure it is meeting the needs of our customers.
Our Brand Values
In every decision we make, we consider the global impact on people and the planet to do the right thing.
We constantly strive for speed and accuracy through agile ways of working. We focus on value and increased productivity through learning and adapting.
Our mission drives us to seek out challenges and achieve our goals through a culture of learning.
We always keep our customers, travellers and team members in mind, communicating and designing with ease and clarity.
1. What we do
We provide a state of the art suite of products that simplifies searching, booking and managing leisure travel. We help our travel customers navigate through millions of travel options, air, land and sea, locally and globally to find the right travel choice for them.
2. How we do it
We power our technology through a vast amount of data and over 20 years experience in the technology and leisure travel industry. We continue to build technology products that provide connectivity and innovation for our travel partners and their customers.
3. Why we exist
We exist to make travel connectivity seamless. Providing travel technology products that promote exploration, enrichment and education.
We Value our Customers
Our Focus on Agility
Over the last few years at Traveltek we have focused on agility and adapting to new ways of working for our customers. Our investment into AWS in December 2020 was a step change for our business, improving scalability, security and stability for our customers and their end travellers. As a business we introduced Jira to manage our Customer Service desk and have invested in all area’s of our business to improve our service and internal processes.
Our Approach to Integrity
Our job is to make selling travel simple for our customers. Travel technology is a complex world and we have pioneered some true industry firsts, including first online dynamic packaging product, first aggregated tour operator search and lots more. In every decision we make we put the customer first, customer service is at the heart of our business. Our investments in Cruise and Travel technology are all to build a best-in-class system for our customers. We are Tier 1 PCI compliant and GDPR enabled, providing you with complete peace of mind.